What to do when your order arrives
When your mail order plants arrive, the roots of the "bare root" plants will be surrounded by recycled shredded paper and then wrapped in a plastic bag to retain moisture. When your order arrives, first carefully remove the plants from the outer cardboard box. Check the tag on each plant to make sure that what you have received is what we confirmed on the enclosed packing slip. Small seedlings or berries may be bundled at the base of your larger trees within the plastic bag. We have flagged them to make them easier to spot. Several plants may be packed together in one package to save moisture and reduce shipping costs, so if you don’t see all the tags, open each plastic bag to be certain that the apparent single plant is not in fact several smaller plants. Please notify us immediately of any errors or any broken trees. Most plants can be planted upon arrival as long as your ground isn’t frozen and the temperature while you are actually planting is above freezing. It won’t hurt most of the bare root plants even if the temperature goes below freezing after the tree or shrub is planted. Dormant cold hardy potted plants can be unpotted and planted directly into the ground. If you are ready to plant, you can skip the next section.
Note: Don’t throw away the box or packing material that came with your order, it is meant to be used as mulch around your newly planted trees! The shredded paper and cardboard can be spread around the base of the tree to prevent grass and other plants from growing too close and provide shade to aid in water retention around the roots.