Raintree Guarantee

WHAT YOU CAN EXPECT FROM US

We strive to provide top-quality plants to our customers. We guarantee that your plants will arrive alive and be correctly labeled. That being said, we sell many plants from all around the United States, and many of these plants may, or may not, grow well in your specific area and conditions. Because of this, it is important that you do your research prior to ordering different plants from us and ensure that you will be able to enjoy success when growing them at your home. Have questions? We are here to help you on your growing journey. You can schedule a Horticulture Consultation with one of our expert growers anytime!

Raintree was created with a spirit of experimentation, but everyone knows that experimentation always involves a risk of failure. To help you identify which plants will grow best in your region, we have listed the USDA recommended growing zones in the plant description. For that reason, if our horticulturalists determine that you ordered plants that do not grow in your area, we will not be able to issue a store credit for these. In addition, if we determine that your planting methods are unsatisfactory, be it from poor soil, under-watering, or other care issues, we may decide not to issue a store credit.

Potted Plants

Given our location in Washington, our potted plants may arrive dormant to fully leafed out depending on the time of the year. Typically, from April - September, potted plants will arrive leafed out, with some exceptions.

Bareroot Plants

All of our bareroot plants are kept in a cold storage facility to help maintain their dormant state throughout the Spring season. Bareroot plants will naturally begin to wake up on their own. You may receive a plant with swelling buds or one that has begun to leaf out. 

Whips and Branching on Bareroot Plants

Our bareroot plants are typically 1 to 2 years old. There are natural variances on each tree regarding branching. Some bareroot trees will arrive as whips with no branching on them. We do not guarantee that any specific tree will have branching or the location of branching if present. We encourage you to prune each tree before planting.

If you are unsure of whether or not something will grow in your area, use the Q&A box under each product and just ask us! We will respond as quickly as possible.

How to request a refund under the 7-Day Arrive Alive Policy:

1. Fill out this form or email help@raintreenursery.com 

• Attach photos of the damage to the plant from transit
• Attach a photo of the scratch test (if applicable)
• Attach a photo of all plants unboxed, unwrapped, and laid out, if a plant is missing

Claims submitted within 7 days of receiving your order will be reviewed and processed. If approved, a full or partial refund will be issued for the cost of the plant. Claims submitted after 7 days will not qualify for a cash refund, but may qualify for store credit. 

If the plant is missing, either a replacement or a refund will be issued. We are not able to reship a missing plant tag. If a tag is missing, please look in the container to see if it has moved in transit. You can send a photo, and we will verify the name of the plant.

How to request store credit under our 30-Day Hassle-Free Guarantee:

1. Fill out this form or email help@raintreenursery.com 

• Attach photos of the damage to the plant from transit
• Attach a photo of the scratch test (if applicable)
• Attach a photo of all plants unboxed, unwrapped, and laid out, if a plant is missing

Claims submitted without a photo will not be approved. Claims submitted after 30 days will not be approved.

RAINTREE GUARANTEE FAQ

Plant Availability

• Notice of Availability - We reserve the right to remove a plant that is no longer available with a full refund without notifying you, although we do our best to give you an update. If a suitable substitute is available, we will do our best to reach out about this option. However, we reserve the right to automatically provide a recommended substitute of equal or greater value.

• Combination Trees - We do not guarantee any specific variety/cultivar on our combination trees. We can not honor requests for specific varieties/cultivars on combination trees. Do not buy a combination tree if you expect to receive a specific cultivar.
  

Order Cancellation

• We can cancel an order for you up until it has been sent to our Shipping Department, typically 5 days prior to the estimated week of shipping. 

Change of Address

• We are not responsible for covering UPS or USPS fees associated with change of address requests. Cost is determined by UPS or USPS. We do not collect any additional fees. Change of address requests must be paid for before the order can be processed. 

• If you have entered an incorrect shipping address, we reserve the right to charge you for the new address’s updated shipping cost. If the value is less than the revised address, we will refund you the difference. If we have already shipped your order and it is in transit to you and needs a change of address, you will incur a fee that UPS imposes on us for the change of address and new transportation charges.

Raintree Guarantee Coverage for Specific Plant Cultivars

• Combination Trees: If a graft on a multi-graft tree breaks, a partial refund for each broken graft will be provided if notified within 7 days. (Ex: 4-in-1 Combo Tree with 1 broken graft will receive a 25% refund).

• Raspberry Canes: Claims regarding a failed raspberry cane require proof of new life. If they do not push new growth within 30 days of receiving the order, we will provide store credit for the cost of the cane that failed. Not available for refund. A photo is required to approve the claim. To verify if new growth has occurred, simply check for new growth pushing from the dirt. If necessary, uncover the roots to see if there are any signs of life (new white roots). Be sure your raspberry cane is not buried too deeply. Watch our Raspberry Planting video for support. 

• Regarding Mushrooms, Tubers, Rhubarb, Asparagus, Ginger, Horseradish, Oca, Cinnamon Vine

• Disclaimer on Horseradish, Oca: If wet, and soft spots are visible on the plant, please read the Growing Edible Tubers Guide for instructions on how to plant. Please reach out within 30 days if issues persist. A partial refund or credit will be provided for a failed tuber. Replacements are not available as they are sent in a multi-pack. 

• Asparagus and Rhubarb do not qualify for replacement reshipping. A missing or dead crown will be issued a partial refund or credit. 

• Bareroot Strawberries are not eligible for reshipment due to missing crowns.

• A partial refund or credit will be provided for bundles of crowns that have fewer than 20 in an order. The replacement bundle is not provided as they are sent in bundles of 20-25.

You can find many great growing resources on our Grow Guide Page!