Raintree Plant Guarantee
We supply quality plants. Our plants are guaranteed to arrive alive and well and be true to name as labeled.
When given proper care, they will leaf out and grow. We are proud of our 99% success rate.
For claims of unsatisfactory plants, shortages or incorrect item(s)received, you must notify us within seven days of receipt of your order to be eligible for a full refund.
Call or email customer service immediately, and we will work with you to correct any problems. If any plant fails to leaf out and grow, and you believe the plant was defective, notify us by July 1st of the season you purchased it, and we will place a one time credit for the price you paid, minus the shipping cost and any price differences in your Raintree account towards future purchases.
Sale items are guaranteed at the sale price. Bonus items and seconds are not guaranteed.