Raintree Plant Guarantee
Please Note: As of 3/21/21, we encourage all customers to place their Spring 2022 orders as soon as possible, as shipping lead-times around several weeks out. Spring is quickly coming to an end and bareroot trees do best when planted before average daytime temperatures reach 70 degrees.
We supply quality plants. Our plants are guaranteed to arrive alive and well and be true to name as labeled.
When given proper care, they will leaf out. We are proud of our 99% success rate.
For claims of unsatisfactory plants, shortages or incorrect item(s)received, you must notify us within seven days of receipt of your order to be eligible for a full refund.
Call or email customer service immediately, and we will work with you to correct any problems. If your plant fails to leaf out and grow, and you believe it was defective, notify us by August 1st of the season you purchased it. We will place a one-time credit for the price you paid, minus the shipping cost and any price differences in your Raintree account towards future purchases. We will cover up to 10 units of a single product and then 10% of the remaining units.
Sale items are guaranteed at the sale price. Bonus items and seconds are not guaranteed.
Read this before filing a claim (link)
Need to file a guarantee claim?
To begin the process, Start a claim here