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Welcome to our new website! If you have any issues, please email customerservice@raintreenursery.com
Welcome to our new website! If you have any issues, please email customerservice@raintreenursery.com

SHIPPING POLICY

Shipping Seasons

Our shipping schedule changes depending on what time of the year it is, and what the temperature is in your state. See below for our typical shipping policies during the respective seasons.

Spring Shipping Season

The above table shows the date that we plan to begin shipping to your state. These dates are based off of the average weather in your location at this time of the year as it relates to your planting time and our ability to get the order to you. 


Typically from Mid-January through May, this is when we ship the majority of our orders. 


Pre-Ordered orders start shipping late January weather permitting, we prioritize orders to western locations first and our first zone skip truck(East of the Rockies) covering southern locations starting mid-March. For customers in HI and PR we will begin shipping to you in late January, for AK customers we begin to ship to southern AK in mid-April and the rest of AK mid-May.Due to high volume of orders or inclement weather, at times it may take multiple weeks to ship your order out. In these cases we will try to get your order to you at your optimal planting time.Requested special ship dates will be honored to the best of our ability but cannot be guaranteed. Beginning mid-March our first zone skip truck is scheduled to ship out starting with southern states and alternating weekly sweeping through to northern states as weather the warms, on the alternate weeks we will continue shipping to western locations in the same manner.The ship date given to you when you place your order is not an exact ship date but rather the estimated week of shipping based on our average shipping times.Most orders are shipped via UPS Ground. For customers in AK, HI and PR we can only ship to you via USPS.

Summer Shipping Season

Typically from June through mid-September, we do not ship bareroot plants during this season. We will ship potted plants to WA and OR, as well as books and supplies all over the country.


Orders for potted items placed during this time ship to WA & OR only, this ensures that they arrive to you quickly and with the least amount of stress on the plants.If you place an order that consists of items that are in stock and bareroot items that will not be available until the following Spring your order will not ship until Spring. If you would like the in stock items shipped immediately please make a note on your order, you can also call or email customer service to be helped out with this.We normally ship on Tuesdays and Thursdays via UPS during this shipping period.Orders for books & supplies placed during this time ship nationwide and typically via USPS.

Fall Shipping Season

Typically from mid-September through mid-January, we do not ship bareroot plants during this season. We will ship potted plants to cooler locations first, and sweet through to the hotter locations in October. 


If you place an order that consists of items in stock and bareroot items that will not be available until the following Spring your order will not ship until Spring. If you would like the in stock items shipped immediately please make a note on your order, you can also call or email customer service to be helped out with this.Most orders are shipped via UPS Ground. For customers in AK, HI and PR we can only ship to you via USPS.

General Shipping Information

Shipping rates are calculated in your cart at time of checkout and are based on your order total, please make sure you have entered your shipping information correctly and most importantly your street address, zip code and state. 


 If you have entered incorrect information or need to change the address we are shipping to we reserve the right to charge you the updated shipping cost to the new address. If the cost is less to the updated address we will refund you the difference. If we have already shipped your order and it is in transit to you and need a change of address you may incur the UPS charge of $17 to your billing information. 


Once your package has shipped our system will send you a tracking number so please be sure to give us your email address so that you can be informed of when your package is arriving. 


Orders can arrive in as large as a 60x16x14 box depending on size or quantity or your order and sometimes in multiple boxes. We also carry many different sized boxes to accommodate the size and quantity of your order. 


Bareroot items are stored dormant in our cold storage facility to ensure they stay dormant and allow us to ship them to you in optimal condition, we only bring the items out when your order is ready to ship. Bareroot items we carry are only available to ship on Spring orders. 


Potted items that are in stock are stored and taken care of here at the Nursery, some items we carry may not be in stock due to selling out of the previous available stock quantity and the new crops growing need time to grow. Some of the new crop items will be available for Fall shipments and availability can be seen on our website. 


Books & Supplies are available to ship year round depending on stock quantities and may be delayed if we are having inclement weather and our carriers are having delays. 


Zone Skip is for our customers that live East of the Rocky Mountains and allows us to deliver your items to you in the best condition possible, we load your orders onto a 53’ temperature controlled semi-trailer and our transportation partner drives them to the UPS CACH in Hodgkins, IL. From there they are distributed via UPS Ground allowing your package to be in non-temperature controlled transit the least amount of time possible. 


Information found on this page are subject to change based on weather, carrier delays, stock delays or other unforeseen circumstances and may be updated to reflect our policy at that time.